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Greater Lansing Care FoundationCase study · 2025 · Healthcare nonprofit · AI-first website rebuild

A smarter site for caregivers.AI-first rebuild for families and caregivers navigating dementia care.

GLCF serves caregivers of individuals with dementia across the Greater Lansing area. Their old website was static: no search intelligence, no way to answer a question, no way to surface what was actually available locally. We rebuilt it from scratch with AI at the core: citation-aware answers, intelligent local search, and a platform caregivers can trust when the stakes are high.

The problem

GLCF serves caregivers of individuals with dementia, people navigating one of the hardest decisions of their lives. Their old website was static. It couldn't answer a question, surface local resources, or help a caregiver understand what was actually available to them in Lansing.

They needed something fundamentally different: a platform where AI understood the question, knew the local landscape, and responded with specifics. No generic search results or links to national aggregators. Something caregivers could trust because they could see exactly where every answer came from.

And it had to be sustainable. Local partners and sponsors were part of the ecosystem, but there was no structure that made those relationships valuable. No directory presence, no AI visibility, no tiered model that made a sponsorship worth buying.

What we shipped

We rebuilt the site from scratch, AI-first by design. Headless PayloadCMS for content management, Typesense for intelligent local search and RAG retrieval, Claude for conversational answers that cite every source. Caregivers search in plain language and get real answers, with the source shown, so nothing is taken on faith.

Local filtering keeps results Michigan-scoped by default, with a graceful fallback when local content doesn't cover the query. The AI searches GLCF's own partners and articles first, only reaching the open web when local knowledge runs out. No national aggregators crowding out community providers.

On top of the core platform, we layered a partner directory and tiered sponsorship model so the local relationships GLCF had built for years finally had a structure to make them visible and sustainable.

Built for the people who need answers most.

Every part of the platform serves one goal: give caregivers fast, accurate, local information they can act on.

AI-First Website Rebuild
Full Next.js + PayloadCMS platform built from scratch around AI-powered caregiver assistance. Intelligence is the architecture, not a widget bolted on.
Partner-First RAG Layer
Typesense-powered RAG searches GLCF partners and articles first. Falls back to web search only when local content has no match.
On-Site Partner Directory
Full directory pages replace external link tiles. Traffic stays on-site, engagement is measurable, and partner profiles rank in AI answers.
Three-Tier Sponsorship
Basic, Standard, Premium. Priority AI placement at the top tier. Unmanaged listings show a Claim Your Profile CTA; the directory generates its own upgrade pipeline.
Citation-Aware AI Answers
Every AI response cites its source. Caregivers get answers they can verify: no hallucination without attribution.
PayloadCMS Partner Accounts
Role-based CMS access by tier. Partners manage their own listings; premium partners contribute articles. No custom portal to build.

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How We Built It

Three phases. One platform built around what caregivers actually need.

From a static old site to a full AI-first rebuild, then a partner intelligence layer on top.

01

Discovery & Architecture

Understand the caregiver. Design the stack.

2025 · 2 weeks

Before building anything, we studied how caregivers of individuals with dementia actually search for help: what they ask, how they phrase it, what they trust. That shaped every architecture decision. Next.js for the frontend, PayloadCMS headless for content and partner management, Typesense for search and RAG retrieval, Claude for conversational answers. The stack was chosen to serve caregivers, not to be impressive.

DeliverablesCaregiver researchStack architecturePayloadCMS schemaTypesense index designAI answer spec
Architecture Gate
If the architecture does not serve the caregiver, we do not build it.

Stack and scope reviewed and approved before any production code is written.

02

Build & Launch

AI at the core. Citations on every answer.

2025 · 8 weeks

A complete rebuild of the GLCF website, designed from the ground up around AI-powered caregiver assistance. Typesense powers local-first search across GLCF content, partners, and resources. Claude handles conversational queries and returns answers with cited sources so caregivers can verify every response. PayloadCMS gives GLCF full control over content without touching code. Michigan-scoped filtering keeps results local by default, with a graceful fallback when local content runs thin.

DeliverablesNext.js website rebuildTypesense searchClaude AI integrationCitation-aware answersMichigan filteringPayloadCMS setupProduction launch
03

Partner Intelligence

Local partners visible in every answer.

2026 · ongoing

With the platform live, we layered in the partnership model. A partner-first RAG layer ensures GLCF sponsors and local resources surface before national aggregators in AI answers. External partner links became full on-site directory pages: measurable traffic, richer AI indexing, and a foundation for tiered sponsorship. Three tiers (Basic, Standard, Premium) give GLCF a product they can sell, with unmanaged listings showing a Claim Your Profile CTA that generates its own upgrade pipeline.

DeliverablesPartner-first RAGOn-site directoryThree-tier sponsorshipPayloadCMS RBAC by tierClaim Your Profile CTA

This project followed our four-phase methodology. See how every project runs

Built With

Headless PayloadCMS for content and partner management, Typesense for AI-ranked search and RAG retrieval, Claude Haiku for conversational answers. GiveButter handles tiered membership payments; Mailchimp covers newsletter outreach. The stack is purpose-built for a community platform that needs to serve two audiences at once.

Next.jsPayloadCMSTypesenseClaude AIRAGMongoDBGiveButterMailchimp

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